IT IS YOUR RESPONSIBILITY TO READ THESE CONDITIONS AND TO SEEK
CLARIFICATION ON ANY MATTER THAT YOU HAVE OR IS OF IMPORTANCE TO
THE ENJOYMENT OF YOUR HOLIDAY.
COVID19 restrictions, and how the temporary guidance affects our bookings and cancellation policy (updated OCT 2020)
RULE OF 6
It is currently against the law to meet people you do not live with, indoors or outdoors, in a group larger than 6 (unless you are part of the same household or support bubble). in England, the maximum of 6 people includes children of all ages whereas in Wales, children under the age of 11 are not included within the maximum of 6.
As such, any bookings with a party size of 7 or more cannot currently take place unless the party members are from the same household or support bubble (subject to local lockdown restrictions – see below).
There are now a number of different legislated localised restrictions in place in England & Wales. Please note that, at the moment, holidays within areas covered by localised restrictions in England (Tiers 2 and 3) are still able to legally* go ahead provided you travel with your household or support bubble. Please note that if you live in a Tier 2 or Tier 3 area you will not be able to mix with members of another household indoors, which includes holiday cottages.
Currently, no one is permitted to enter or leave an area affected by a localised lockdown in Wales without a reasonable excuse (such as for work or education). In addition, with effect from 16 October 2020, no one living in specified areas where there is a high prevalence of coronavirus (including, but not limited to, Tier 2 or Tier 3 areas in England) is legally allowed to travel to any areas in Wales not currently affected by a localised lockdown. Further, no one living in any area in Wales not currently affected by a localised lockdown is legally allowed to travel to specified areas where there is a high prevalence of coronavirus.
*Whilst the UK government has not made it illegal for single households/support bubbles to travel to a self-catering holiday property in England in any of the 3 tiers they have specifically advised people not to travel into/out of Tier 3 (very high risk) areas. As such, we ask that all of our guests who live in or who have booked holidays in Tier 3 areas adhere to the Government guidance and that they contact us to defer their bookings until later this year or next year or to discuss other options that may be available to them.
We will do our best to contact all guests we believe are affected by the legal restrictions, however, it remains the responsibility of guests to ensure they are complying with the law.
ANY CUSTOMERS UNABLE TO TAKE THEIR BOOKED HOLIDAYS DUE TO COVID-RELATED LEGAL RESTRICTIONS HAVE THE FOLLOWING OPTIONS:
Transfer your holiday to new dates in 2020 or 2021, free of charge, subject to availability and seasonal pricing.
Change your booking by either reducing the number of people travelling or changing the composition of your party such that the booking can still legally go ahead. If you are booked into a larger property we will also consider a rate reduction for the reduced numbers in your party.
Please note that Wheelwrights York arranges bookings of holiday accommodation as letting agents only on behalf of the owners of the property. The hiring contract is therefore between the hirer and the owner of the property for which the booking is made, and incorporates the conditions set out below:
Wheelwrights Lake District Holiday Cottages are the sole letting agent for the property you have booked. The Main Condition of acceptance of any booking is that good care is taken of the property and contents and it is left truly clean and tidy as we intend you to find it. This care is to include all utensils, crockery, equipment and linen. While you may not necessarily be charged for minor items, you should be aware that all damages and breakages are the holidaymaker’s responsibility and their cost shall be repayable on demand
Access to your property will be from 16.00hrs on arrival day until 10.00hrs on departure day. You will be notified by email or in writing on how to collect your keys and of directions to the property when the final balance is paid. Please make sure you bring with you directions to the property and key instructions.An emergency call out of hours for this information will result in a £25 charge
3. NON-REFUNDABLE DEPOSIT
A non- refundable Deposit is payable on booking your holiday, plus a £28 booking fee.
4. LEGAL RESPONSIBILITY
Following receipt of your Deposit, you will be sent Confirmation of your booking. A contract is thus formed via Wheelwrights as agents, between you and the holiday home owner. You are then legally responsible for the balance of any rental due.
5. GUESTS STAYING IN OR USING PROPERTY
The property is offered only on the understanding that no more than the standard maximum number of people as indicated in the brochure shall use it, except by prior written agreement. As our properties are principally designed for family holidays we reserve the right to refuse or curtail any booking which may in our opinion by reason of number or composition be unsuitable for the property concerned.
6. DAMAGE DEPOSIT
Property owners may require a Damage Deposit of £150 for properties sleeping up to seven people or £200 for properties sleeping eight plus. This is refundable provided no claim is made. These fees are payable with the payment of the final balance. Should any costs be incurred that exceed the damage deposit the guest will be liable for paying these further amounts in full on written request. The guest remains liable for the excess amount regardless of whether the Damage Deposit or Waiver has been paid. Any Damage Deposit will be refundable in whole or in part if a claim is made, within 21 days of departure
7. NON AVAILABILITY OF PROPERTY
If for any reason beyond the agents control the property is not available, or has been rendered unsuitable for holiday letting (eg by fire damage or some system fault) on the date booked, all rent and charges paid by the holidaymaker will be refunded in full, but there shall be no further claim against the Agent or Owners.
8. GUEST LIABILITY
No liability is accepted for any loss, damage, sickness or injury howsoever caused which may be sustained during the holiday to the Tenant or any member of the party or any invited person, or any car and its contents, or any possession of the Tenant or any member of the party as defined above.
Properties that allow pets do so on the understanding that they are not allowed onto the furniture or into the bedrooms, are not left alone in the property and no sign of the pet is evident in the property or garden on departure and no nuisance or annoyance is caused to neighbours. The cost of any additional cleaning as a result of a pet will be deducted from the housekeeping deposit. There is an additional charge of £15.00 per pet per week.
Electricity/Gas/Oil- are included in the rent. Fuel for fires/stoves is not generally provided.
11. PRESENTATION OF PROPERTY
All properties have their beds made up for the day of your arrival with the majority of properties supplied with towels, please check your property details. Please note that if a cot is requested it is provided with mattresses only- all baby bedding and linen should be brought. Properties are equipped with sufficient crockery, cutlery, kitchen equipment, dining and easy chairs for the number of people indicated in the property description. Each property will have domestic consumables provided sufficient for the first day of your holiday. This will include washing up liquid, toilet rolls, dishwasher tablets, oven gloves, dish cloth, bin bags, and tea towels. As a self-catering holiday you will need to buy domestic consumables for the remainder of the holiday. If you are staying for two weeks please contact the office if you require a change of bedding / towels after the first week.
12. BROCHURE/WEBSITE ACCURACY
Whilst we do our best to accurately reflect information on the property we cannot accept responsibility for any changes. Guests are encouraged when they read about a property to make sure that any query they might have or if they have a particular requirement that you call our office to seek clarification.
13. COMPLAINT OR DAMAGE
If there should be any cause for complaint or accidental damage, this must be reported to Wheelwrights IMMEDIATELY, otherwise the matter cannot be fully investigated. It is too late to report it after the holiday. Consideration for compensation will only be discussed with the owner if any complaint is put in writing by the guest and sent to Wheelwrights. While we will do everything reasonably within our power to effect speedy repairs to properties and/or furnishings or equipment or facility that may be faulty or fail during your holiday, no guarantees are given and no refunds will be made should any such fault failure or breakdown occur and not be rectifiable or rectified.
Currently , no VAT is applicable, but if the situation changes and it becomes payable, it will have to be added to the rental
15. NO SMOKING
All properties are NO SMOKING. Guests are requested not to smoke inside the property
No liability is accepted for any access difficulties to the property due to adverse weather conditions. If you are concerned please call our office to gain the lastest information that we have.
We strongly recommend that you take out adequate holiday insurance, and check it will cover you for UK holidays and for cancellation.
If you cancel your holiday break with us 6 months or more before your stay, we will provide you with a full refund which includes your deposit. Less than 6 months but more than 60 days before your stay your deposit and booking fee will not be refunded. Less than 60 days before your stay you will be liable for the full balance of your booking.
Neither the Owner or Wheelwrights Lake District Holiday Cottages can accept responsibility or pay any compensation where events are beyond our control. This means any event we or the Owners even with due care could expect or avoid including, fire, flood, explosion, storm or weather damage or adverse weather conditions, neighbouring building works, burglary, criminal damage, riot or civil strife, industrial action, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity, non-availability of public transport, destruction/interruption of utility services, epidemic, temporary invasion by pests and/or similar situations beyond the control of the Owner or Wheelwrights Lake District Holiday Cottages, either before the Commencement Date or during the Holiday Period.
19. PROPERTY DESCRIPTIONS
Whilst we make every effort to ensure that any descriptions, advertisements or representations are accurate and made in good faith, neither they nor any representations made by our employees or any other person on our behalf shall create any liability on our part and no special condition, exception, modification, arrangement or liability can be made or accepted on our behalf excepting only by the directors in writing.
20. LOST PROPERTY
Wheelwrights will retain lost property items at their office premises for 28days only, from date of departure. Items to be returned to holidaymakers are charged at a flat fee of £12 plus p+p. payment of which can be made by debit or credit card over the phone. Wheelwrights do not accept responsibility for returning any items. Food and drink items are not kept.
21. CONFIDENTIALITY. DATA PROTECTION
Information that Wheelrights has collected from your booking will be held in confidence and will not be passed on to any other person without your permission.